Your data, handled with care

Coinhub Funded ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over it.

This policy applies to all users of coinhubfunded.com and any associated applications, platforms, or services provided by Coinhub Funded.

The data controller responsible for your personal information is Block Entertainment Operating LLC dba Coinhub Funded, with its registered office at Hamilton Development, Unit B, Charlestown, Nevis, West Indies. You can reach our privacy team at support@coinhubfunded.com.

Information you provide directly

• Account data: Name, email address, date of birth, country of residence
• Identity verification: Government-issued ID, selfie photograph, residential address (collected only when required, typically before first payout)
• Payment information: Payment method details (card metadata, cryptocurrency wallet addresses, transaction references). We do not store full card numbers - these are tokenized by our payment processors.
• Support communications: Messages you send to our support team, including any attachments
• Trading activity: Trades placed on simulated accounts, including instruments, sizes, timestamps, and P&L

Information collected automatically

• Device & usage data: IP address, browser type, operating system, pages visited, time spent, referring URL
• Cookies and similar technologies: See our cookies section below
• Trading platform telemetry: Login times, session durations, platform errors

We use the data we collect to:

• Provide, maintain, and improve our services
• Process Challenge purchases and Payouts
• Verify your identity and comply with anti-money-laundering and counter-terrorist-financing laws
• Detect, prevent, and respond to fraud, security issues, and rule violations
• Communicate with you about your account, our services, and policy changes
• Send marketing communications (only with your consent, which you can withdraw at any time)
• Comply with legal obligations, court orders, and lawful requests from authorities

For users in jurisdictions with GDPR-style privacy laws, our legal bases for processing your data are:

• Contract: Processing necessary to provide the service you signed up for
• Legal obligation: Processing necessary to comply with laws (e.g., KYC/AML, tax reporting)
• Legitimate interests: Processing necessary for fraud prevention, security, service improvement - balanced against your rights and interests
• Consent: Marketing communications, optional analytics. You can withdraw consent at any time.

We share data only as necessary to operate the service and only with parties bound by appropriate confidentiality and security obligations.

Service providers

• Payment processors (card and crypto payment rails) - to process Challenge purchases and Payouts
• Identity verification providers - to perform KYC/AML checks
• Trading platforms (e.g., MetaTrader, cTrader) - to provide the trading environment
• Cloud infrastructure providers - to host and run our services
• Customer support tools - to manage support communications
• Analytics providers - to understand how the product is used and improve it

Legal authorities

We will disclose data when required by law, court order, or to protect our legal rights. We notify users of such disclosures where lawfully permitted.

Affiliated companies

Coinhub Funded is part of the Coinhub family of products. We may share certain aggregated, anonymized data with sister entities for product development. We do not share personally identifiable information between Coinhub products without your consent.

We do not sell your data

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

We retain personal data only as long as necessary to provide the service and comply with legal obligations:

• Active accounts: Data retained for the duration of your account
• Closed accounts: Most data deleted within 90 days of account closure
• Financial records: Retained for 7 years to comply with tax and anti-money-laundering laws
• Identity verification documents: Retained for 5 years after account closure as required by AML regulations
• Support communications: Retained for 3 years for service improvement purposes

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your data ("right to be forgotten"), subject to our legal obligations to retain certain records
• Portability: Request your data in a machine-readable format
• Restriction: Request that we limit how we process your data
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email support@coinhubfunded.com. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

We use cookies and similar technologies to operate the website, remember your preferences, and understand usage patterns.

Types of cookies we use

• Essential cookies: Required for the site to function (e.g., authentication, session management). These cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings)
• Analytics cookies: Help us understand how the site is used. We use privacy-respecting analytics that anonymize IP addresses.
• Marketing cookies: Track conversions from our marketing campaigns. Only set with your consent.

You can control non-essential cookies through your browser settings or via our cookie banner. Blocking certain cookies may impact site functionality.

We use industry-standard security measures to protect your data:

• TLS encryption for all data in transit
• Encryption at rest for sensitive data
• Access controls limiting who can view personal data internally
• Regular security audits and penetration testing
• Two-factor authentication available for all accounts

No security system is impenetrable. While we take reasonable steps to protect your data, we cannot guarantee absolute security. We will notify affected users of any data breach in accordance with applicable law.

Coinhub Funded operates globally and may transfer your data to countries outside your country of residence, including for data storage, processing, and service operations.

When we transfer data internationally, we use appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to ensure your data receives adequate protection.

Coinhub Funded is not intended for children under 18. We do not knowingly collect personal data from anyone under 18. If you become aware that a child has provided us with personal data, please contact support@coinhubfunded.com and we will take steps to delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-product notification at least 14 days before they take effect. The "Last updated" date at the top of this page indicates when the policy was last revised.